Refund Policy
Last updated: February 6, 2026
Introduction
This Refund Policy explains the circumstances under which refunds may be available for Copilot 3D services and purchases.
Subscription Refunds
We offer refunds for subscription services under the following conditions:
Eligibility Requirements
- Time Window: Request must be made within 14 days of first subscription purchase
- Usage Limit: Credits consumed must not exceed 15% of your plan's monthly allocation (excluding sign-up bonus credits)
- First-time Only: Applies to first-time subscribers only
Plan-Specific Details
| Plan | Monthly Price | Monthly Credits | Refund Usage Limit |
|---|
| Basic | $9.90/month | 400 credits | ≤ 60 credits |
| Plus | $19.90/month | 1,600 credits | ≤ 240 credits |
| Pro | $39.90/month | 4,800 credits | ≤ 720 credits |
Billing Cycle Coverage
- Weekly subscriptions: 14-day refund window from first payment
- Monthly subscriptions: 14-day refund window from first payment
- Annual subscriptions: 14-day refund window from first payment
Credit Pack Refunds
One-time credit pack purchases are eligible for refunds under the following conditions:
- Time Window: Request must be made within 7 days of purchase
- Usage Limit: Credits must be completely unused (0 credits consumed)
- Note: Credit packs never expire, so please consider carefully before requesting a refund
Non-Refundable Items
The following are not eligible for refunds:
- Sign-up bonus credits (125 credits provided free upon registration)
- Partially used credit packs
- Subscriptions beyond the 14-day refund window
- Subscriptions exceeding the usage limit
- Enterprise custom plans (subject to separate agreement)
Response Time Commitment
We commit to responding to all refund requests within 3 business days.
Subscription Management
You can manage or cancel your subscription anytime through your user dashboard. Subscription changes will take effect at the next billing cycle.
Refund Process
- Submit Request: Contact our support team with your account email and order details
- Review: We will review your request within 3 business days
- Processing: Approved refunds will be processed to the original payment method within 5-7 business days
For refund requests, contact us at Contact Support
Please include:
- Your account email address
- Order/subscription ID
- Reason for refund request